Hospitality
Hotel and restaurant PR that builds a reputation worth keeping.
In luxury hospitality, reputation is the product. A hotel or restaurant is chosen on how it’s talked about long before a guest walks through the door. We build that reputation deliberately, through the coverage, reviews and relationships that mark your place on the shortlist and keep you there.
How we help
A press office that never goes quiet
We keep you in front of the critics, trade titles and lifestyle press who set the agenda, feeding genuine stories rather than chasing blanket coverage. The aim is authority, not noise.
Openings, reviews and awards
From a launch that fills the diary to the reviews and awards that confirm your standing, we manage the moments that define how you’re perceived.
Chefs, people and profiling
The best hospitality stories are human. We profile the chefs, founders and team behind the brand, keeping journalists hungry for more.
Selected work
Putting a Yorkshire hotel on the international stage
Establishing a country house among Europe’s premier luxury event venues.
946M audience reach · 26% growth in events
Read the case studyCommon questions
- What does a hospitality PR agency do?
- A hospitality PR agency builds and protects the reputation of hotels, restaurants and venues through earned media, reviews, awards, launches and relationships with the journalists and critics who influence where people book. At Chapter, that work is led by senior consultants and supported by our own journalist database and coverage tools.
- How do you get a hotel or restaurant into the press?
- By pitching authentic, well-timed stories to the writers who cover that world, rather than sending the same release to a generic list. Our newsroom database keeps us up to speed with who covers luxury travel, food or design, what they’ve written recently, and why your story matters to them.
- Do you work with new hotel and restaurant openings?
- Yes. A launch is one of the few moments a new venue has the industry's full attention, so we plan it carefully - the preview, the press, the reviews and the awards entries - to convert that attention into lasting reputation and bookings.