About
Everyone loves a good story. We’ve spent fifteen years telling them well.
Chapter is a communications agency for landmark venues and luxury events. We’re purposely small and proudly independent - senior people doing the work, not handing it down.
Our story
That’s why we exist as brand storytellers. Our strength lies in telling stories that people listen to and remember - stories that shape perception, secure authority and position brands with influence in highly competitive markets.
Our journey began in 2010 with a simple mission: to build and protect brands that bring people together. Since then we’ve partnered with ambitious specialists across events, hospitality, heritage and leisure - from luxury hotels, iconic venues and stadia to placemaking spaces, pioneering suppliers and legacy brands.
At the heart of Chapter is human interaction, and it filters through everything we do. Purposely small and proudly independent, we’re a team of senior consultants who bring strategic thinking, creative instinct and digital intelligence to the mix - ensuring the right stories are told, in the right places, at the right time. And where it helps, we’ve built our own tools to tell them better.
Our values
Think big
We’re a team of dreamers and big thinkers at heart. We live and breathe creativity, pushing boundaries and challenging the norm. Our relentless thirst for imaginative ideas is what gets us going in the morning.
Work hard, play hard
Bringing people together to enjoy shared experiences is part of our DNA. We work hard but we believe in making it fun, too. Our team love all things hospitality, experiencing the latest openings and events at every opportunity.
Raise the bar
We like to set our standards high, both in the way we work and the people we partner with. We’re dedicated to delivering on what we’ve promised, executed to the best of our ability.
Be genuine
People do business with people, so it’s important to like one another. A strong moral code underpins our company culture, ensuring our relationships are built on mutual trust and respect.
From the founder
“I’ve always thought PR gets misunderstood. People assume it’s about making noise, whereas the work that actually matters is building something that holds its value over years, not the coverage that’s forgotten by Friday. That belief shapes how we’re built.
We keep our sectors niche by design, because we intimately understand how the businesses operate, what the customers need and where they search for inspiration, when and what to communicate, and crucially, when not to.
Clients recommend us and keep returning because they want reassurance. The senior consultants who win your trust are the ones doing the work. And when the software we were paying for didn’t fit how we wanted to work, we built our own. None of it is for show. I’d rather you worked with us because you like the thinking and the people, and because you can see, clearly, what it’s earning you.”